Returns:
You may return most items sold by NorthCreek Church within 30 days of delivery for a full refund with receipt. All refunds will be determined by the Executive Director.

Full Refunds may be issued for the following items:

• The item(s) are returned within 30 days purchase.
• The item(s) are in the original new condition, as initially sold.
• Event registration for events that have not taken place.

Partial Refunds may be issued for the following items:

• The item(s) are returned more than 30 days purchase.
• The item(s) are returned without a receipt.
• Any item(s) that has obvious signs of use.
• Any item(s) not returned in the condition it was received.
• Event registration for events that have not taken place.

Purchases made on a credit or debit card will be credited back to that card.  Purchases made with cash less than $25 will be given in cash, if available.  Purchases over $25 will be mailed in the form of a check within 7 days.

Refunds may not be issued for the following items:

• The item(s) are returned more than 90 days purchase.
• The item(s) are returned in a damaged state.  The decision to enforce this policy is made by the Executive Director.
• Any special ordered item(s).
• Offering/Tithes/Donations.
• Anything used for contribution credit.

Exchanges:
If you received a faulty item and need to exchange it for the same item, stop by the Bookstore to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase.

Shipping:
Shipping is not available.


Email us at 925-210-9036 for additional information.